Shipping & Delivery

We will endeavour to despatch all orders placed by 2pm from stock items.

We deliver to anywhere in the world, (please call for prices) Delivery can only go to the credit/debit card holders registered address and checks will be carried out.

We use royal Mail Recorded Delivery for all orders under £50 and Initial link for all deliveries over £50, you can call anytime after 4pm on the day of your order to get a tracking number for your parcel.

Out of stock items will go onto a backorder system and will be despatched when they are ready without notice.

Returns & Damaged Goods

Should your ordered item arrive damaged or is faulty within 7 days; we will exchange it for a replacement or issue you with a full refund or credit for the cost of the item. Any refund will include any delivery or collection charges.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

Products outside the first 28 days of purchase will have to be returned at the customers expense.

Any defective product is subject to testing prior to repair or exchange. If no fault is found then we reserve the right to charge a testing fee and charge for return carriage.

Damaged Goods

It is unlikely that you will receive a damaged delivery but you must contact us immediately. In the event please retain the original packaging for returning your order. Contact us immediately by telephone on 01628 633995 with your order details and with an explanation of the problem. (See returns)

We will arrange to replace or refund your order, whichever your preference. This does not affect your statutory rights.

Returns Policy

We really do hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product within 7 days of delivery.

Please return the product to us with the original packing and all accessories. Before returning to us you must keep them in your possession and must take reasonable care of them. For your protection please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls and accessories.

Excluded goods and services

For hygiene reasons we cannot accept headset returns once you have opened the packaging and/or worn the headphones. Certain goods or services that have been purposely customised such as pre-cut or terminated speaker cables and fitted plugs are excluded from our Returns Policy.