Used responsibly, finance is a great way to spread the cost of your purchase. We’ve teamed up with Novuna, whose secure technology lets you complete a loan application quickly and easily.
To spread the cost of your purchase, simply choose Novuna at the checkout and select the finance option that suits you. The application form is quick and simple and includes help text throughout to assist you. You will receive a decision in just a few seconds.
Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.
Lender Arrangements
Check your eligibility
To be considered for finance, you will need to meet all of the following criteria:
- Be 18 years or over at the date of the application
- Be no older than 75 years at the end of the loan term
- Be a UK resident
- Have 3 years of UK address history
- Have an annual income of at least £10,000
- Have a UK bank account that can accept direct debits.
- Have a valid personal phone number and e-mail address
- Be able to accept delivery at the registered billing address
- Finance must be applied for in the name of the individual that is taking the goods or services.
- All details entered during the application process must be personal to the applicant.
- Have a good credit history with no late payments, county court judgements (CCJs), debt
relief orders, individual voluntary arrangement (IVA) or bankruptcies
Available Finance options
We offer a range of interest-free and interest-bearing finance options to help you spread the cost of your purchase over 6 to 60 months. The value of the loan needs to be over £250 and no more than £15,000 and you can choose a deposit of up to 50% of the value of the goods.
Understanding the numbers
Novuna wants to make sure that you understand the costs, terms and key features of the finance options available to you. You will see this information as you shop and at checkout.
Use our finance calculator at checkout to see how different loan values; terms and interest rates affect the total amount you need to pay and the monthly repayments. The finance calculator is for illustrative purposes only and is not a quote, or formal offer of finance. The offer you receive if you apply will be dependent on your personal circumstances and the lender’s policies.
Use our finance calculator to check the impact of various loan values, terms and interest rates on the total amount you need to pay and the monthly repayments.
Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances – e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure.
Alongside the finance calculator and on some of our promotional banners, you will also see the representative example.
The representative example shows the finance information that we expect to apply to more than half of accepted applications for the specific amount and repayment term.
As we mentioned earlier, the representative example is not a quote or formal offer of finance – we display this to help you understand how much a loan will cost, and so you can compare it with other products.
Whilst these numbers are there to help you understand what a loan will cost you, it’s important that you understand any other potential costs in the terms and conditions of the finance option you select. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.
FAQs
Finance Decision
Will I be accepted for finance?
Your application will be assessed based on eligibility, credit history and affordability and Novuna will let you know the outcome in just a few seconds. Novuna will perform a ‘soft’ credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.
It’s important to know that if your application is accepted, a ‘hard’ credit check may be made on your credit file. Only you can see that a ‘soft’ search has been made on your credit file, but a ‘hard’ credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.
In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours.
What do I do if I have been declined?
If your application was declined, Novuna may be unable to give you specific reasons why. Lenders use information from your credit report, alongside your income and expenditure data to make a lending decision. If you feel that there has been a mistake, please contact Novuna – their contact details will appear on the email informing you that your application was declined.
Novuna Customer helpline – 03443755500
You can also contact the Credit Reference Agencies if you think there is a mistake on your credit report:
Your Loan Agreement
Before signing your credit agreement, you will be given some important documents that include key information about your loan. It is important that you read these documents and understand the information and key terms. If you have any questions about the information in your credit agreement before you sign it, Novuna’s customer support team can help – you can contact them on by phone on 0344 375 5500. They are open Monday to Friday from 9am to 5pm.
Who should I contact if I have a question about my loan?
For any questions about your loan, such as your Direct Debit or updating your personal details, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.
I’m having problems paying my deposit online
Please contact Novuna customer support at 0344 375 5500. They are open Monday to Friday from 9am to 5pm.
When will I receive a copy of my loan agreement?
You will be presented with an unsigned copy of your credit agreement for you to sign once your lender has made their decision. Once you have signed your credit agreement, your lender will also sign it and a copy will be available for you to download. These will also be emailed securely to your given email address.
If you need a copy of your agreement at any point after this, you can request this from your lender.
The terms of your loan agreement will set out your right to withdraw. You may be able to withdraw from your loan agreement within 14 days. However, if you do so, you will still be responsible to pay for your goods by another payment method.
Payments and Order
How do I make my monthly payments?
Your lender will help you set up convenient, pre-authorised payments via your bank account or your credit/debit card.
Can I request delivery to an address other than my home address?
In order to safeguard against fraudulent applications, we are only able to deliver goods to your home address.
I want to amend my order.
If you have been approved for finance, the amount or term cannot be amended. You will need to contact us (your retailer) to amend the goods or services you ordered and you may need to complete a new application for finance. Please note we cannot guarantee a new credit application will be approved.
I haven’t received my goods or service.
Please contact us at w5@audiovenue.com and we will help you.
I want to change my Direct Debit details.
Changing your payment date can only be done once the first payment has been taken. Please contact your lender to talk to them about updating your Direct Debit details.
Are there any fees or charges to pay?
There is no fee for processing your application, and Novuna does not charge you for its credit broking services.
Fees will be payable to your lender if you fail to maintain your repayments. Fees and charges may include late payment fees and administration/letter fees if you are issued arrears or default notice. Full details of all fees and charges will be set out in the terms of your credit agreement.
Cancellations and Returns
I want to return my goods and cancel my finance agreement.
Some products cannot be cancelled, for example, made-to-order or bespoke goods, so you should check this before you complete your purchase.
Where you do have the right to cancel, you must do this within 14 days of entering into the finance agreement.
To cancel your finance agreement, please contact Audio Venue (your retailer) and arrange to return your purchase or cancel the services. Once we have confirmed cancellation, we will advise your lender to cancel your finance agreement and refund any payments that have been made. If you made your purchase in-store, we will refund any deposit payment that you made. Your lender can only cancel your finance agreement if your purchase is cancelled with us.
What happens to my loan if I want to return my order?
If you are not satisfied with your purchase you can return it up to 14 days after delivery. In this case, we will notify your lender to reduce your loan amount accordingly. You will receive confirmation from your lender within 3-5 business days after we received your return in cases where a full refund is processed.
Can I withdraw from the credit agreement and pay by a different method?
You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 14 days (beginning with the day after the day on which agreement is made or, if later, the date on which the lender will tell you that they have signed the agreement). If you wish to withdraw you must give your lender notice in writing or by telephone or email. The name and contact details of your lender will be clearly shown on your credit agreement.
Please note that if you do give notice of withdrawal, you must repay the whole of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal. You will also have to pay interest accrued from the date the agreement was made until the date you repay it.
Your Personal or Financial Circumstances
It’s a fact of life that things can change for any of us. If something changes in your personal, or financial circumstances, Novuna will do all they can to help make it as easy as possible to submit your application and manage your loan repayments.
If you find yourself struggling due to a change in your circumstances, please contact your lender and ask for their help.
Use of Your Personal Data
In order to process your application, you will be asked to provide information about your personal, employment and financial situation. Novuna share your personal data so that they can make a decision about whether to offer you finance. Lenders perform a search with one or more Credit Reference Agencies to conduct their creditworthiness and affordability assessment to enable them to make their decision.
You can find out more about how Novuna uses and protects your personal data in their privacy policy in the link. https://www.novuna.co.uk/privacy-policy/
Complaints
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 01628 633995
Email: info@audiovenue.com
Address: 36 Queen Street, Maidenhead, Berkshire. SL6 1HZ
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can’t reach an agreement?
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk
Legal Information (FCA Disclaimer)
Audio Venue Ltd, t/a Audio Venue is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 738562). We do not charge you for credit broking services. We will introduce you exclusively to Novuna finance products.
The FCA does not regulate 0% finance over less than 12 months.
Novuna’s registered office address is: Novuna House, Thorpe Road, Staines-upon-Thames, Surrey, TW18 3HP